A few good women.

The automotive industry is one of the traditional male bastions in business. All men and (almost) no women. But the industry is changing...slowly. Here's a team of female engineers at Ford, making a case for why the industry needs a female touch.

(...and what great PR for Ford, don't you think!)

The $5 Trillion Opportunity.

The Boston Consulting Group recently surveyed more than 12,000 women in 22 countries about their needs, wants and expectations. For those still in doubt as to whether they should be taking women's expectations into account in their marketing strategies, the press release's sub-title may do the trick: "Emerging $5 Trillion Opportunity Exists for Companies that Systematically Understand and Respond to Women's Needs for Time, Value, Emotional Connections."


According to the BCG study companies are failing to meet the needs of women in five key areas:

1. poor product design and customization for women;
2. clumsy sales and marketing efforts;
3. an inability to address women's need for time-saving solutions;
4. an inability to provide a meaningful hook and differentiation, and
5. failure to develop a community around the brand.

Banking, cars, technology: it's still a man's world.
The study also points out that women still feel left out in the cold by many traditionally male industries such as banking & investment, automotive and technology.

o 49 percent of women said investment companies need to do a much better job of understanding and meeting their needs.
o 48 percent of women are disappointed with the auto industry and cars.
o 47 percent are disappointed with banks; 45 percent with life insurance; 42 percent with physicians and 39 percent with car insurance.

We've highlighted the fact that these industries still all too often ignore women in blogposts and newsletter before.

To those companies that are listening: opportunity knocks! Use your window of opportunity before others wake up!

Automotive marketing to women

Here's an interesting statistic: it takes men an average of 13 weeks to buy a new car. It takes women on average 18,5 weeks. This longer decision-making cycle highlights the fact that women have a more complex decision-making process that has her gather more information and incorporates many more selection criteria than men do. USA research shows that women today influence more than 85% of all auto, tire and service buying purchases, and yet 74% of those surveyed feel misunderstood by automotive and tire marketers. One wonders why most automotive brands still don't make a bigger effort to understand and woo their female customers.

Show me her car and I will tell you who she is.
In a recent article on Tire Review, Insight Farms shared some interesting research about how women use and feel about their cars. "Women ‘wear’ their cars. The exterior is the face we show others. The interior is our ‘authentic self.’ The front seat is our workspace. The back seat is the kids area and garbage bag. The trunk is ‘where things go to die.’"

Other sound bites on marketing to women:
• Women are looking for substance – you have to stand for something. Seventy-eight percent of women say leading companies are driven by values.

• "Edgy," "excess," "too much fun" and "living life large" are being replaced by "giving back." Women want to know what you stand for.

• Instead of asking "do I want it?" she's asking "do I need it?" In the current climate, women are hoping for the best but preparing for the worst. Women right now are looking for value, but that doesn't necessarily mean they are looking for cheap.

• A woman's buying process is longer. Good enough isn't good enough – she's looking for the perfect answer.

• She is more expensive to acquire, but cheaper to keep. Because she's already invested more time in her decision, she's more confident in that decision. There's a higher psychological cost if she walks away.

• If she complains and you handle the complaint and satisfy her, she's even MORE likely to recommend you than if she had a good experience. Make it easy for her to complain. She is trying to communicate with you and solve the problem with you.

Good to know: women share a negative experience with a brand or product with an average of 23 people. A positive experience is shared with an average of 9 people (vs only 3 for men!).

Wanted: second-hand woman for sheer driving pleasure

Every time I look at this ad for BMW's selection of "Premium Used Cars", I just can't believe my eyes. (hat tip to Copyranter, where I found the ad)

HELLO? Is there anyone home at BMW Marketing...?

The questions that keep popping up (please do excuse the pun in this case) in my mind are:

WHO THE HELL SIGNED OFF ON THIS AT BMW?
a) Is this guy really in marketing?
b) How many of his brain cells were actively participating in helping him make the decision on this one?

WHO IS THE CREATIVE GOFER THAT DELIVERED THIS LITTLE PIECE OF MENTAL MASTURBATION?
Do they really pay him at BBDO Greece? And was there no-one more strategic to review this concept?

In my opinion this ad is the perfect example of "how stupid ads are made". The answer? One long chain of unbelievably short-sighted decisions made by people who really shouldn't be paid to be in marketing or advertising.

The last person to leave the BMW marketing team, please: switch off the lights.