About brands, soulmates and online trends

As the week picks up speed on this busy monday morning, I'm picking up on many interesting developments via my Google feed reader. Much is happening in the world-wide marketing (and marketing-to-women) realm that is worth sharing:

I know I keep blogging about social media, but that's because I cannot emphasise the importance of social media enough as part of smart marketing to women campaigns.
An interesting podcast I found on PodTech that details the impact of social media on corporate marketing and PR functions and the latest trends in social media strategy and implementation.

Dating through brands? Now here's a very interesting concept from a marketeers' point of view:
BRAND-MATES is a site where people select as many or as little of the brands that are near and dear to their heart and then they can have some fun searching and connecting to other "like-branded people" to date, find a soul-mate, or maybe just find a friend.
Imagine the data and insights one can collect with this site!

Here's a title that made me stop in my tracks this morning:
"By 2012 women will outnumber men online by more than 8 million!"
Again, these are US statistics, but I think it is safe to assume the same trend will make itself felt here in Europe over the coming years too. Interesting in the excerpt below is the fact that 'women's community' was the most visited and fastest growing internet category! Marketeers, take note!

Author Kaira Sturdivant Rouda on why women are taking over the internet, so to speak:
"The important thing to realize is that women are natural networkers. We’ve been the community builders in the real world since the beginning of time. Think of the most important charities in your community. Most likely they were created by, and continue to be championed by, women. Now, there’s the web. “Women’s community” was the most visited and fastest growing internet category according to ComScore Media Metrix. Women are building community online as never before. And, they are using it for business. Social networking makes business more personal and intuitive. The formally defined lines in society are falling away - and finally, work and family can become more blended."

Weekly marketing-to-women wrap-up

Pyjamas and painkillers are good for something (don't ask..two words: wisdom teeth) -they allow you to get down and read through all the sites and blogs that one only manages to skim across during a normal working week.

This week's wrap-up of the most interesting articles on marketing, marketing-to-women and all matters related. Well worth a read!

"How Customers Think" - Neuromarketing article

Hypnosis brings groups into focus - want to know what people really think about your brand? Bring in the hypnotist! Interesting article in Brandweek

"Who do you trust?" Men and Women answer that differently.
A study found that men tended to trust people who were part of a group with them. Women, on the other hand, were more likely to trust strangers who shared some personal connection, such as a friend of a friend.
Not a new article but still very interesting - on ScienceDaily

Research report: Dove's "Beyond stereotypes - rebuilding the foundation of beauty beliefs"

"Men, you're outnumbered online" eMarketer article

La fille d'O celebrates 5th birthday!

Mark your diaries, ladies and gentlemen! This is going to be a wickedly wild party!

Date: April 12th
Venue: Handelsbeurs, Gent
More info: devilles@lafilledo.com or www.lafilledo.com

Naughty but NICE! Lingerie - A brand new collection of SHOES - Bikinis and more!

No respectable girl would miss this!

Advertiser vs Consumer

Spilling the facts (cause marketing - part 2)

As most of my friends / peers / clients know, I'm a big fan of cause marketing.

Why?
Because all the 'push' communication we put our there - the ads, the press releases, the direct mailings, the tv spots, you name it, are perceived by the public (and that's us too, folks!) as just that: pushy.

Now don't get me wrong: at Muse Communication we of course also help create all those communication tools for clients, so I'm not trying to be 'holier than thou' here. But over the past few weeks my mind has been brewing on the question: "what does the future of effective communication look like?" I'm not gonna answer that question just yet. My thoughts are taking shape and when it all makes sense, I'll be sure to let you know right here.

But back to cause marketing and why I think it is such an important business tool.
Cone Inc recently announced the findings of its 'Cause Evolution Survey'
Although the survey was conducted in the US, I think we can safely transport its main findings to consumers in Europe too.

Here are some key findings:
- More than 65% of Americans say they consider a company’s business practices when deciding what to buy.
- 85% of Americans say they would switch to another company's products or services if a problem with business practices was uncovered.
- 92% acknowledge they have a more positive image of a company that supports a cause they care about.
- 87% are likely to switch from one brand to another (price and quality being about equal) if the other brand is associated with a good cause! (now if that doesn't illustrate how cause marketing can help convert prospects into customers!)

Today’s informed consumers are now asking, 'Is this a good company?' and 'What does it stand for?'"

I think cause marketing is an often underrated, under-utilized yet potentially pivotal part of a brand's communication. To put it in plain business terms: the ROI of a carefully chosen cause marketing program will prove positive beyond a doubt in many ways: both in terms of new customers and proud employees, to name just two.

Oh, there is one very important prerequisite though: your cause marketing effort must be a part of the brand ethos and not just it's marketing plan. For if your customer (and prospective customer) even gets so much as a whiff that the cause you are supporting is no more than a clever PR stint, you're doomed to loose all credibility. Food for thought not only for marketing managers...

$100 Million for 10,000 Women (cause marketing - part 1)

Now there's a title that grabs your attention!

On Mar. 5, Goldman Sachs (GS), the world's largest investment bank, announced in Business Week that it would be pumping $100 million into educational projects to help thousands of women entrepreneurs in developing countries start (and succesfully manage) their own businesses over the next five years. Many female entrepreneurs in developing countries have already received financial help from local microfinance banks and nonprofits that issued them small loans and financial support. Most of the women however, have little, if any, formal education and lack the management skills and financial savvy to take their business to the next level.

Goldman Sachs is hoping to create a new model of management education designed to help these women learn everything from how to write a business plan to market their own business. The company will be teaming up with some of the world's top business schools, including Wharton, Columbia, Harvard, and Cambridge University's Judge Business School, to develop management education certificate programs at universities in countries such as Nigeria, Rwanda, and Afghanistan. The programs will be flexible and of short duration, ranging from several weeks to several months.

Now that's a project that, as a 'marketeer to women', really warms my heart. What a wonderful, long overdue initiative! Not to mention that it's a great PR-able project that suddenly puts what we perceive to be a cold, distant financial behemoth such as Goldman Sachs in a completely new light!

Further reading: Here's a great article on how cause marketing can help improve marketing's bottom line.

Monday memo: gutsy women and great blogs

A short post on a busy busy busy monday morning:

1. this weekend I discovered 'Diablo Cody'....(It's a name, by the way). I know...it didn't mean much to me either when I first read it. Cody is the Oscar-winning writer of this season's big indy movie hit 'Juno'. Interesting thing is, Cody is 29 years old and as so often mentioned in press surrounding her: an ex-stripper. What's very intestesing is that this very outspoken girl (I won't mention her own description of her "occupation" here, for fear of offending more sensitive souls), but have a look at her blog on myspace to see the amount of support she gets from her mostly female fans! Young women are very obviously totally supportive of this girl...and so am I! Kudoz to Cody for living her life by her own rules!

2. Belgian blog awards - women's blogs win the top prizes!
These are the winners:
First place: zattemadammen.be
Second place: talesfromthecrib.be
Third place: asfaltkonijn.be

Happy reading!

Branding in whispers

Earlier this week, I was exchanging mails with Diana van Hoeve (a fellow marketeer) about marketing to women and, amongst others Dove's "Campaign for real beauty". We were discussing my post "Dove - a not so ethical brand" and how I thought that Dove was just paying lip service to the idea of smart marketing to women. I also told Diana that I truely believed in honest marketing, which at first sight may be a contradiction in terms, but which is in my opinion really the future of marketing.

Well, I am very proud to report that THE one and only Faith Popcorn - trendwatcher and marketing-to-women pioneer, also referred to Dove's somewhat 'superficial' efforts in marketing to women. Faith did an interview with AdWeek, in which she speaks about the fact that brands that trumpet their benefits are hopelessly out of tune with consumers who are sick and tired of marketing's noise. In this interview, Faith explains why she advises brands such as Target, GE, McDonald's, Tylenol and Nabisco to build their strategies around whispers and honesty rather than hype and shouts.

Faith goes on to say "Consumers also think companies lie about the ingredients in their products, and they are sick of brands yelling at us. They are tired of being hyped all the time. While the phenomenon hits all ages, it is stronger in women, affecting 65 percent of them compared to 56 percent of men, according to our research."

Here is an excerpt from the interview that explains 'branding in whispers':

Please explain what you mean by branding in whispers?
It is not boasting how great your products are, but showing how your brand can help people. It could be through services your company offers, or doing things for your community or the manner in which you sell your products. During the holidays when there were all these long lines and crowds, Apple's message basically was: "Here are these things and they really work." That's a whisper. When a store delivers something to your house or a bank gives you a ride to the local branch, those are whispers. When Mini gives people all these ways to buy their cars, the company is whispering to its audience.

Which big brands could whisper better?
Procter & Gamble's Tide could whisper by supporting the women who use it; it could put something back into the female community by helping battered women or doing things for families. People would respect the P&G brand more. Nike's marketing involves lots of talk but not [much] substance. What does Nike do to help people? For instance, they could own and improve the paths that people run on. Dove also needs to put something back. They have made the point about the beauty world treating women like they are fat and making them feel like shit, but let's get beyond the feel-good talk by supporting people and being a part of their lives. Tylenol wanted to reach young people; so a few years back we helped them design a program that addressed the pain in sports, such as skateboarding. The brand went to events at skateboard parks and had a Web site called ouch.com that celebrated the pain in young peoples' favorite sports. But Tylenol didn't talk about it in their TV ads and they didn't put skateboarders in their commercials. It was a whisper.

What advice do you give strategists and marketing leaders facing this change?
If you are sitting at your desk for more than 10 hours a week, you are really screwing up. Get up from your desk and the Internet and go out in the world, see what is out there and learn what people are feeling. Then you will be able to grasp these changes faster. Otherwise, you will miss the signals. We ask companies, "Don't you see the train coming? Don't you see the training coming?"

It's always nice to have your personal thoughts or opinions confirmed by recognized industry authorities. So Dove: until you get REAL, your fancy campaign is just that: a campaign. Stop testing on animals. Give something back to society. Live your brand ethos. Then maybe I'll like you again.

You can read the full article here.

Marketing to women by Philips: You win some, you loose some

Philips Electronics recently announced that it is launching a campaign to appeal more to women by making their electronics more fashionable and elegant.

Now there's good news and bad news.

The good news is the 'Design Collection' - a series of home entertainment products such as TVs and audio systems that "will make a statement about personal style". Looking at the few pics I could find, we're talking ultra-slim, sleek products that indeed will appeal to the style-conscious - whether you're a man or a woman.

Now for the bad news:
If its up to Philips, we (women) will soon be wearing (wait for it...) heart-shaped Swarovski pendants that hold USB drives. According to Philips, the "Active Crystal range combines high fashion design with the best in technology, creating a fusion of fashion and function". Sure. I'm totally up for wearing my USB stick around my neck all day.

A woman's verdict? The journalist who wrote this piece, asked is wife if she would like one for Valentine's Day. Her hillarious response says it all: "I'll stab you".

Heart-shaped Swarovski crystal USB drive case closed.

JUMP - the forum for professional women

Don't forget to mark your diaries: 25 & 26 April

JUMP forum

Jump is the place to meet, discuss, brainstorm and participate in conferences and training sessions. A wide range of tools to reinforce women's empowerment and position in the economy will be offered.